Shipping policy

Turnaround
Our current turnaround time on custom orders is approximately 12-15 business days after approval+ shipping. Complex orders/add-ons may increase turnaround. Delay in approval of mockups could also result in production delays. The turnaround time on your order starts when you’ve paid in full and we have all the information required to complete your order, i.e., artwork, etc. Delays in receipt of this information will result in production delays.

If you have a deadline for your order or need it for an event, please let us know when placing your order. A rush fee may apply. If you do not advise us about a due date until after your order has been paid for and pushed through our system, we may not be able to accommodate your request. Any circumstances out of Gabrelli Abendstern’s control (i.e., weather delays, shipping errors by the supplier, availability of items from supplier, etc.) are not factored into the initial turnaround time and may require additional time.


Shipping
Gabrelli Abendstern is not responsible for any shipping delays caused by the shipping company.


Holidays
Please be aware that these holidays may affect your shipping times. 

New Year's Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
The Day After Thanksgiving
Christmas Eve
Christmas Day
The Day After Christmas
New Year's Eve


Gabrelli Abendstern is not, at any time, responsible for any lost profits on items shorted from your order.